Shipping or Local Delivery

Shipping:

To provide you the freshest possible ice cream, we offer only 1 or 2 day shipping options. If you are located near Ohio then we've added Ground shipping as an option (within a 2-day point). We understand that these shipping costs are higher, but this will ensure that your ice cream arrives in peak, frozen condition. Because ice cream is a highly perishable item, it costs more to ship due to the bulky, insulated packaging and the dry ice included with your order.

 

Please allow at least a week to prepare and ship your standard ice cream flavors.  If it is a Custom or Premium Creation then it will take at least two (2) weeks to ship. This is because your ice cream is made after your order to ensure it will arrive at its peak flavor and texture.

 

You will receive shipping and delivery notifications from the carrier directly (we use UPS currently).  There will be no signature required upon delivery, so the carrier will leave your ice cream package at your address.  Please have someone available to put your ice cream in a freezer as soon as possible.  If there are concerns about your ice cream's condition upon receiving it, then please contact us immediately at info@sungstreats.com.

 

Due to possible issues with calculating shipping charges for larger orders, we may have to re-confirm your order's price to ensure that the proper carrier charges have been applied (note, we do not make money on shipping charges).  If we need to make an adjustment then we will contact you before starting your order.  We will gladly cancel your order and refund your money if you have any concerns with the adjusted price.

 

There will be a Notice included with your shipment.  It provides information on how to handle your ice cream (especially if there is dry ice left) and how to recycle your packaging.

 

 

Local Delivery:

We started local delivery if you are located near Liberty Township, Ohio. If you qualify for local delivery (you can verify this by entering your delivery address in the Checkout page) then you can select it under shipping options (it'll be a $5 delivery charge).

 

If you are outside our local delivery range and don't want ice cream shipped to you, then please visit our 'Where to Buy' webpage. We try to carry all of our standard flavors at these local businesses in order to support our community.