To provide you the freshest possible ice cream, we offer only 1 or 2 day shipping.  We understand that these shipping costs will be a bit more, but this will ensure that your ice cream arrives in peak, frozen condition.


Please allow about a week or more for preparing your ice cream, especially if it is a Custom or Premium Creation.  Your ice cream is made After your order, not Before.


You will receive shipping and delivery notifications from the carrier directly.  There will be no signature required upon delivery, so the carrier will leave your ice cream at your address.  Please have someone available to retrieve your ice cream as soon as possible (the same day if at all possible).  If there are concerns upon receiving your ice cream then please contact us immediately at


Due to possible issues with calculating shipping charges, we may have to re-confirm your order's price to ensure that the proper carrier charges have been applied (we do not make any money on shipping).  If we need to make an adjustment then we will contact you before starting your order.  We will gladly cancel your order and refund your money if you have any concerns with the adjusted price.


There will be a Notice included in your shipment.  It provides information on how to handle your ice cream, any remaining dry ice, and packaging.